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    • FAQ's
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TERMS and CONDITIONS, WARRANTY and RETURNS

Sales Tax:

 DERBY RIMS, LLC includes applicable US State Sales Tax within the merchandise price posted and ordered on this Web site based on the  applicable US State Sales Tax rate and the location to which the order is  being shipped. 


Regulation 1700 (a, 2, C) of California Department of Tax and Fee Administration, requires the following notice visible to purchasers is displayed:

"All prices of taxable items include sales tax reimbursement computed to the nearest mill."

Copyright Notice:

All content appearing on this Web site is the property of: 

DERBY RIMS, LLC

Copyright © 2021-2023 DERBY RIMS, LLC. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute  documents on this Web site so long as (1) the document is used for  informational purposes only, and (2) any copy of the document (or  portion thereof) includes the following copyright notice: Copyright © 2021-2023 DERBY RIMS, LLC. All rights reserved. 

Trademarks:

 All brand, product, service, and process names appearing on this Web  site are trademarks of their respective holders. Reference to or use of a  product, service, or process does not imply recommendation, approval,  affiliation, or sponsorship of that product, service, or process by DERBY RIMS, LLC.  Nothing contained herein shall be construed as conferring by  implication, estoppel, or otherwise any license or right under any  patent, copyright, trademark, or other intellectual property right of DERBY RIMS, LLC or any third party, except as expressly granted herein. 

Terms of Use:

 This site may contain other proprietary notices and copyright  information, the terms of which must be observed and followed.  Information on this site may contain technical inaccuracies or  typographical errors. Information, including product pricing and  availability, may be changed or updated without notice. DERBY RIMS, LLC and its subsidiaries reserve the right to refuse service, terminate  accounts, and/or cancel orders in its discretion, including, without  limitation, if DERBY RIMS, LLC believes that customer conduct violates applicable law or is harmful to the interests of DERBY RIMS, LLC and its subsidiaries. 

Shipping & Delivery:

 At this time, DERBY RIMS, LLC ships merchandise from the USA to most countries around the world. The  risk of loss and title for all merchandise ordered on this Web site pass  to you when the merchandise is delivered to the shipping carrier. 

International:

 Customs and import duties may be applied to International orders when  the shipment reaches its destination. Such charges are the  responsibility of the recipient of your order and vary from country to  country. Contact your local customs office for details.

 Shipping laws are different in each country. It is your responsibility  to check with your Customs office to verify whether the country to which  you are shipping permits the shipment of your products. DERBY RIMS, LLC is not responsible for any direct, indirect, punitive, or consequential  damages that arise from improper international shipping practices. 

Warranty & Returns

RETURNS

Return for Exchange or Refund Policy:


30 Day Returns - Rims or Pre-Built Wheels Only (Custom Wheels orders cannot be canceled or returned)


Returns must be in 100% new condition (rims never laced, no spoke prep-oil, rims or wheels having no scratches)


Reason for return - damaged during shipping or wrong product delivered


Customer pays for shipping return or exchange, unless wrong product delivered


Process of refund - Once a return is inspected by Derby Rims, exchange is provided or refund to original payment  less a 5% restock deduction. Original order shipping paid will not be refunded. 


Please email info@derbyrims.com for Return-Authorization confirmation before shipping any returned Derby Rims order.

WARRANTY APPLICATION

A quick warranty replacement is number-one priority attention for Derby Rims. 

The warranty agreed upon purchase is published on the Warranty page of DerbyRims.com.

Please email all of the following information (a dealer sales receipt should contain all the information, except serial number and damage photos):


For an original or secondary Derby rim owner, please complete the following damaged rim warranty application.


* (If original owner) Attach a photo or clearly scanned image of the Authorized dealer's retail sales receipt, with the dealer's company name printed on the sales receipt, and date of the retail customer order, and the Derby Rims itemized with or without a wheel build. (If directly purchased from Derby Rims, please provide the sales invoice number.)


* Damaged Derby rim owner's full Name:


* Shipping address for a replacement rim:


* Model of damaged Derby rim, including diameter, width, spoke holes, "XC, AM, TR, DH" (examples: 29 30i DH 32-hole, 27.5 35i TR 28-hole):


* Attach a clear photo of the damaged rim serial number (printed near the inside valve hole under the rim tape).


* Attach one or more clear photos of the rim damage. (The damaged rim will not need to be shipped to Derby Rims for inspection if photos are provided.)


* Attach a clear photo of the whole wheel with rim damage.


(The damaged rim will not need to be shipped to Derby Rims for inspection if photos are provided. If defect is suspected, shipment of the rim to Derby Rims for expert analysis is required.)


Email the warranty application and pictures to warranty@derbyrims.com

Once confirmed, the warranty replacement for Derby Rims can be supplied quickly.

Derby Rims Warranty Policy

  

Derby Rims are the best carbon rims on the market. As such, we are proud to offer a lifetime warranty to the original owner.


The warranty is good for the lifetime of the carbon (not the rider) – which in the world of carbon wheels means 5-years from the date purchased. A receipt of purchase is required (along with photo evidence of the issue and an image of the serial number). 


The warranty is a ‘first one on us’ guarantee: we will send the first replacement rim free of charge. If within the 5-year timeframe you require (another) replacement, it will be offered at 50% off MSRP. If you really ride your bikes just too hard or not all that well and require a third, it will be 50% off, and so on. 


As for secondary owners, we offer a 50% off MSRP warranty/crash replacement on all Derby rims, regardless of age. The same photo proof/evidence will be required. 

Copyright © 2025 Derby Rims, LLC - All Rights Reserved.

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