TERMS and CONDITIONS, WARRANTY and RETURNS

 DERBY RIMS, LLC includes applicable US State Sales Tax within the merchandise price posted and ordered on this Web site based on the  applicable US State Sales Tax rate and the location to which the order is  being shipped. 

Regulation 1700 (a, 2, C) of California Department of Tax and Fee Administration, requires the following notice visible to purchasers is displayed:

"All prices of taxable items include sales tax reimbursement computed to the nearest mill."

All content appearing on this Web site is the property of: 

DERBY RIMS, LLC

Copyright © 2021-2023 DERBY RIMS, LLC. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute  documents on this Web site so long as (1) the document is used for  informational purposes only, and (2) any copy of the document (or  portion thereof) includes the following copyright notice: Copyright © 2021-2023 DERBY RIMS, LLC. All rights reserved. 

 All brand, product, service, and process names appearing on this Web  site are trademarks of their respective holders. Reference to or use of a  product, service, or process does not imply recommendation, approval,  affiliation, or sponsorship of that product, service, or process by DERBY RIMS, LLC.  Nothing contained herein shall be construed as conferring by  implication, estoppel, or otherwise any license or right under any  patent, copyright, trademark, or other intellectual property right of DERBY RIMS, LLC or any third party, except as expressly granted herein. 

 This site may contain other proprietary notices and copyright  information, the terms of which must be observed and followed.  Information on this site may contain technical inaccuracies or  typographical errors. Information, including product pricing and  availability, may be changed or updated without notice. DERBY RIMS, LLC and its subsidiaries reserve the right to refuse service, terminate  accounts, and/or cancel orders in its discretion, including, without  limitation, if DERBY RIMS, LLC believes that customer conduct violates applicable law or is harmful to the interests of DERBY RIMS, LLC and its subsidiaries. 

 At this time, DERBY RIMS, LLC ships merchandise from the USA to most countries around the world. The  risk of loss and title for all merchandise ordered on this Web site pass  to you when the merchandise is delivered to the shipping carrier. 

 Customs and import duties may be applied to International orders when  the shipment reaches its destination. Such charges are the  responsibility of the recipient of your order and vary from country to  country. Contact your local customs office for details.

 Shipping laws are different in each country. It is your responsibility  to check with your Customs office to verify whether the country to which  you are shipping permits the shipment of your products. DERBY RIMS, LLC is not responsible for any direct, indirect, punitive, or consequential  damages that arise from improper international shipping practices. 

Return for Exchange or Refund Policy:

30 Day Returns - Rims or Pre-Built Wheels Only (Custom Wheels orders cannot be canceled or returned)

Returns must be in 100% new condition (rims never laced, no spoke prep-oil, rims or wheels having no scratches)

Reason for return - damaged during shipping or wrong product delivered

Customer pays for shipping return or exchange, unless wrong product delivered

Process of refund - Once a return is inspected by Derby Rims, exchange is provided or refund to original payment  less a 5% restock deduction. Original order shipping paid will not be refunded. 

Please email info@derbyrims.com for Return-Authorization confirmation before shipping any returned Derby Rims order.

A quick warranty replacement is number-one priority attention for Derby Rims. 

The warranty agreed upon purchase is published on the Warranty page of DerbyRims.com.

Please email all of the following information (a dealer sales receipt should contain all the information, except serial number and damage photos):

For an original or secondary Derby rim owner, please complete the following damaged rim warranty application.

* (If original owner) Attach a photo or clearly scanned image of the Authorized dealer's retail sales receipt, with the dealer's company name printed on the sales receipt, and date of the retail customer order, and the Derby Rims itemized with or without a wheel build. (If directly purchased from Derby Rims, please provide the sales invoice number.)

* Damaged Derby rim owner's full Name:

* Shipping address for a replacement rim:

* Model of damaged Derby rim, including diameter, width, spoke holes, "XC, AM, TR, DH" (examples: 29 30i DH 32-hole, 27.5 35i TR 28-hole):

* Attach a clear photo of the damaged rim serial number (printed near the inside valve hole under the rim tape).

* Attach one or more clear photos of the rim damage. (The damaged rim will not need to be shipped to Derby Rims for inspection if photos are provided.)

* Attach a clear photo of the whole wheel with rim damage.

(The damaged rim will not need to be shipped to Derby Rims for inspection if photos are provided. If defect is suspected, shipment of the rim to Derby Rims for expert analysis is required.)

Email the warranty application and pictures to warranty@derbyrims.com

Once confirmed, the warranty replacement for Derby Rims can be supplied quickly.

Derby Rims are designed for the most advanced riders with goals of maximum performance and rider safety including maximum durability. A zero damage rate yearly goal may be impossible, but a zero damage rate is closer each year with ever advancing manufacturing experience and technology. Since 2017 fewer than 1% of each model of Derby rims ever sold were damaged, including DH models. In fact almost all models have been under 0.5% yearly damage rate for many years. Although rare, unfortunate damage can occur, and damaged Derby rims are top priority to replace quickly.

Experienced racers expect more rapid fatigue and impact damage to any type of rims compared to more casual recreational riding. Derby carbon rims also fatigue more rapidly from racing and other extremely hard uses, and racers should replace their rims each race season.

Lifetime Limited Warranty Policy for all Original and Secondary Owners of Derby Rims

For all warranty issues, please copy the Warranty Application form above and email to warranty@derbyrims.com

To qualify for a Derby rim damage original owner replacement warranty, the original owner's receipt as proof of purchase is required for original owner replacement of defect or damage. When purchased direct from Derby Rims, the original owner's receipt is on file. When purchased from an authorized Derby Rims dealer, an original retail receipt must have the dealer’s business name, address, and phone number printed on the receipt, and date of sale, the original customer name, and Derby rim model name and wheel build parts. Pictures of the whole wheel (including hub) having rim damage and a close up picture of the rim damage and picture of the damaged rim serial number which is located near the valve hole, are all required. Without clear pictures, shipment to Derby Rims of the damaged rim may be required for thorough inspection. The customer is responsible for all shipment costs.

Any discontinued Derby rim model approved warranty will be replaced by the next closest current rim model.

Derby Rims are designed, manufactured, and labeled according to their intended use. Evidence of original owner abuse of intended use will only be warrantied by the maximum $290 discount replacement price. Examples of abusive use: Large volume or Enduro-DH oriented tires on XC rims, and abusive high speed suspension bottoming caused damage showing larger than 3/4 inch sidewall crack of Gravel/XC and xc.TRail rims. 

XC, CX intended use:

Pavement in good condition.

Smooth and gravely road or trail riding

Maximum tire size: 2.3 inch (58 mm)

Maximum tire weight: 600g.

xc.TRail ("TR") intended use:

Technical-trail moderate speed riding, no large drops greater than 1 ft to smooth transition, NEVER high speed Enduro descents.

enduro.DH ("DH") intended use:

DH and Enduro bikes and E-Bikes, and for high speed descents over any terrain.

Enduro style high speed riders should use the "DH" rims.

Large drops over 1 foot are risky and should use DH rims front and rear for best durability. Also DH park riders should use DH for front and rear rims, due to high risk of crash landings.

SR (Sol Rider) intended uses:

xc.TRail and enduro.DH, as described above. 

Lifetime Manufacture Defect Warranty

All Derby rims are covered by a lifetime warranty replacements due to manufacturing defects for the original owner who had purchased directly from Derby Rims or an authorized dealer. The Defect Warranty does not cover misuse, consequential damage, wear and tear, abuse, or improper installation. A customer will receive a free Derby rim replacement if a product is found defective at the discretion of the Derby Rims manufacturer evidence-based expert analysis, also any damaged Derby rim replacement payment will be refunded for a discounted rim purchased to expedite replacement while waiting for a conclusion of defect analysis. The customer is responsible for all shipment costs.

Limited Lifetime Damaged Rim Replacement Extended Warranty

Derby Rims offers a limited lifetime rim damage extended warranty for the original owner who had purchased from Derby Rims or when built  into wheels by an authorized wheel builder or bike shop. Damage to a carbon fiber rim's structural integrity is evident when visibly cracked or punctured. Chips, scratches, and scuffs can occur during Derby rim use, and are normal wear characteristics not covered by a damage replacement warranty. Please send pictures to Derby Rims if visible chips, scratches, or scuffs are questionable whether structural damage. 

Damage has proven to be so rare that Derby Rims sponsors the original owner a free damaged rim replacement for each rim of a pair purchased together from Derby Rims, or purchased from an authorized wheel builder or bike shop dealer and built into wheels by the dealer, that is determined by Derby Rims to be structurally damaged within the first two years of purchase date. After two years, deeply discounted damaged replacement pricing applies forever. See the table of discount replacement costs below.

Please copy the Warranty Application form above and email to warranty@derbyrims.com

Transferable Limited Lifetime Damaged Rim Replacement Extended Warranty to Secondary Owner or Loaned Rider Damaged Derby rim.

The Limited Lifetime Damaged Rim Replacement Warranty is transferable by resale or gift to a secondary owner, or while loaned to another rider by any current owner. To qualify for a damaged Derby rim warranty priced replacement by any rider who was not the original owner, email clear pictures pictures of the damaged wheel, close up of damage, and serial number as described fully above for all warranty requests. See the table of discount replacement costs below.

Current damaged rim replacement price discounts:

For Classic Derby Rims priced at $580 original MSRP:

Original owner with receipt of Classic Derby Rims during 2 years is 100% discount (FREE replacement)

Original owner with receipt of Classic Derby Rims after 2 years, or a secondary replacement of a previously replaced Derby rim, is 50% discount ($290)

Secondary Classic Derby Rims owner or without original receipt or without authorized dealer purchase verification, 40% discount ($348)

For Sol Rider (SR) Derby Rims priced at $740 original MSRP:

Original owner with receipt of Sol Rider (SR) Derby Rims during 5 years after purchase is 100% discount (FREE replacement)

Original owner with receipt of Sol Rider (SR) Derby Rims after 5 years, or a secondary replacement of a previously replaced Derby rim, is 50% discount ($370)

Secondary Sol Rider (SR) Derby Rims owner or without original receipt or without authorized dealer purchase verification, 40% discount ($444)

For all warranty issues, please copy the Warranty Application form above and email to warranty@derbyrims.com

Disclaimers

Derby Rims warranty terms are effective March 20, 2022 for any date of purchase since the first Derby Rims were sold on August 15, 2013.

Derby Rims warranty terms are subject to change.

Derby Rims are warrantied for use with no greater than the maximum tire pressures listed on the Technical page of DerbyRims.com.

Derby Rims are warrantied for use with rim tape designed and clearly labeled specifically for use in bicycle rims.

Derby mountain rims can normally can be used tubeless with sealant with one round of adhesive spoke access hole sealing rim tape within the center channel, two rounds of tape is recommended for DH rims or rims used in hot climates.14mm minimum wide rim tape should be installed for Derby 22i, 23i, and 30i with rims, or 20mm minimum wide rim tape should be installed for Derby 35i and 40i rims. Tubeless rim tape applied only within the rim deep center channel is not disturbed and remains well sealed for many years when removing and changing tires, and is easier to air up without adding wider tape wrapping over the bead seat retention ridges which often is wrinkled further preventing easier tubeless tire air up.

Derby rims can be used with inner tubes, or tubeless with liquid tire sealant, having 40mm minimum length stems. For tubeless sealant use, it can be helpful to seat the beads with a common floor pump if additional rounds of rim tape are added. When riding tubeless with sealant, ride with caution to observe the reaction of your tires and rims, and frequently check for loss of tire pressure while the sealant is setting up during the first few days. Due to the variety of tires, some may work much better tubeless with sealant than others. If your tire pressure drops too low there is a risk of severe rim impact. The plastic rim strip and sealant system allows the use of standard, tube-type tires, to be used in a tubeless manner. It should be noted that some tube and tubeless tires were not designed to be used with sealant and doing so may void the tire's warranty.

Derby Rims is not responsible for damage to tires and/or any injury or liability resulting from the use of rims originally produced by Derby Rims or tires mounted on rims sold by Derby Rims. 

The terms of the Derby Rims Lifetime Defect Warranty Lifetime Limited Lifetime Damaged Rims Replacement and Disclaimer are agreed upon any purchase and by any rider of Derby Rims.